GPFG Podcast - Season 2 | Episode 32: Everything Big Hotel Chains Can Do, We Can Do Better

Data-Driven Hospitality with Evan Burns of Cross Hotels & Resorts

Join us for a special episode of the Geonet Properties Podcast as we celebrate our brand-new 10-year partnership with Cross Hotels & Resorts! Geonet Director Chad Egan sits down with Evan Burns, Country Manager for Cross Hotels & Resorts, to discuss how data-driven strategies are transforming hotel operations and maximising investor returns. With over 20 years of hospitality experience across Australia, Fiji, and Indonesia, Evan shares why Cross Hotels, wholly owned by Flight Centre Travel Group, stood out as the operator of choice for Geonet's newest hotel developments.

Evan shares how having the backing of Flight Centre, allows Cross to provide unparalleled insights into customer preferences, allowing his team to make real-time decisions about pricing, occupancy, and guest experience. Evan explains how the "total revenue approach" goes beyond room rates to ensure every dollar is optimised.

Don't miss this conversation on how smart data, trusted travel agents, and operational excellence are shaping the future of Bali’s hotel market. Listen now!